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Claim Service

As insurance brokers, our offices are here to assist you in the event of a claim. This can be a stressful period so our role is to act as a liaison between you and the insurance company. Regardless of the type of claim you are reporting, our team of experts are here to serve you and will assist with reporting your claim for you. Your first step is to contact us as soon as possible should something happen that may require your insurance policy to respond. Once you contact us, we will initiate the claims process, contact the insurance company and ensure that one of their claims adjusters get in touch with you as soon as possible.

Once they have been made aware of your situation, your insurance provider will review all the information pertaining to your claim and find the most suitable course of action. While you will be kept informed every step of the way, please do not hesitate to contact us should you have any questions about the process or have concerns about the manner in which your claim is being handled.

How to Make a Claim

Home/Condo/Tenant/Landlord claims

We will help you every step of the way. Please follow these steps:

 

1. If you bought your insurance through one of our offices, call your broker office as soon as possible:

Having the policy number handy when you call will help us give you faster service.

Find your broker office

 

2. If you bought your insurance through our online site, call this number:

Call 1-844-558-8745

 

3. If you want to contact the insurer directly, call the emergency lines of your insurance providers:

Contact the insurer

Checklist

Information you’ll need to provide when you call or visit us:

  • Policy number (If you don’t find it, don’t worry – we can still assist you)
  • Name of insured, beneficiary or beneficiaries
  • Cause of a loss, damage to the items in your home
  • Exact time and date of claim (or when you first noticed the issue)

How to Make a Claim

Home-based/Retail Package/Special Events/Strata/Contractors claims

We will help you every step of the way. Please follow these steps:

 

1. If you bought your insurance through one of our offices, call your broker office as soon as possible:

Having the policy number handy when you call will help us give you faster service.

Find your broker office

 

2. If you bought your insurance through our online site, call this number:

Call 1-844-558-8745

 

3. If you want to contact the insurer directly, call the emergency lines of your insurance providers:

Contact the insurer

Checklist

Information you’ll need to provide when you call or visit us:

  • Policy number (If you can’t find it, don’t worry – we can still assist you)
  • Name of insured, beneficiary or beneficiaries
  • Cause of a loss or damage to the items to your business
  • Exact time and date of claim (or when you first noticed the issue)

How to Make a Claim

Car/Motorcycle/Optional Auto claims

We will help you every step of the way. Please follow these steps:

 

1. For car insurance, please call ICBC’s Dial-A-Claim Hotline directly within 24 hours:

Call 604-520-8222

 

2. An adjuster will be assigned to your case who will be in touch with you directly. You may be required to bring your vehicle in to an ICBC facility for inspection or to an authorized repair center. Your adjuster will provide you with details on that.

Checklist

Information you’ll need to provide when you call ICBC:

  • Plate number (If you can’t find it, don’t worry – ICBC can still assist you)
  • Name of insured
  • Cause of a loss or damage to your car
  • Date and time of loss/accident
  • If there was another vehicle involved, any information you have on their vehicle type, licence plate or driver’s license
  • Be prepared to give a full statement of what happened

How to Make a Claim

Travel/Visitors to Canada/Pet/Sporting Equipment claims

We will help you every step of the way. Please follow these steps:

 

1. If you bought your insurance through one of our offices, call your broker office as soon as possible:

Having the policy number handy when you call will help us give you faster service.

Find your broker office

 

2. If you bought your insurance through our online site, call this number:

Call 1-844-558-8745

 

3. If you want to contact the insurer directly, call the emergency lines of your insurance providers:

Contact the insurer